FAQ

1

What are hospital hours?

Monday-Friday from 6:30am – 7:30pm Saturday from 7am – 5pm Sunday 8am – 5pm (Please call for Holiday Hours)

2

What do I do if my pet has an emergency after hours?

Emergencies can happen at any time. Here at West Russell Animal Hospital, we are committed to being available to you and your pets. We see emergencies during normal operating hours and treat each emergency at top priority. Should an emergency occur after operating hours, please call the Veterinary Emergency & Critical Care at (702) 262-7070. They are located at 8650 W. Tropicana Ave #104, Las Vegas, NV 89147.

3

Do I need to make an appointment?

While you can make an appointment in order to be seen in a timely manner, you can walk in and will be seen in the order of arrival. We see patients and emergency walk-ins 7 days a week.

4

What is the price for services?

Exam: $48 Please call 702-477- 0144 to discuss additional pricing with one of our customer service representatives, please note that any pricing given over the phone is subject to change based on examination findings.

5

What forms of payment do you accept?

We accept payment in the form of cash funds, in-state (Nevada) checks with current matching ID, all debit and credit cards except for American Express with matching current ID

6

Do you take Care Credit?

Care Credit is not accepted at our hospital

7

Can I make payments?

Payment is required in full at time of services provided

8

Pet Insurance

Pet insurance reimburses the owner after the pet has received care and the owner submits a claim to the insurance company. Our facility does not have in-house insurance plans, but we can help file claims once services have been paid in full. Take the time to research various pet policies before choosing the right one for your pet family.

9

Is your pet having surgery?

Prior to surgery, it is important to fast your pet. Please take away all food, water, and treats after 9 PM the night before the procedure. All pets need to be checked in between 6:30am and no later than 9am Mon-Fri. If your pet is on any medications (such as insulin) or has had complications with anesthesia in the past, please CONTACT your pet’s doctor.

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