We hope that this email finds you and your family safe and healthy. We are reaching out to you during this unprecedented time to update you on the current knowledge of coronavirus (COVID-19) and changes we have made at West Russell Animal Hospital. At this time we plan to continue to provide care during this period without any significant changes in the services provided.
Please be aware that at this time there is no evidence that pets become ill with COVID-19 or that they can spread COVID-19 to other animals or people. There is also no evidence that you will be at risk from your pet. However investigation will continue by public health officials to monitor this. It is always recommended that you wash your hands before and after interacting with animals.
- Prior to the current health concerns maintaining a clean hospital environment was already a priority. We have now increased our efforts and are disinfecting surfaces multiple times daily in addition to our regular protocol. You are always welcome to wash your hands or use hand sanitizer when visiting our hospital.
- We have implemented a drive–up service for refills of medications and food. Please call us prior to coming in and we can take payment over the phone. Call us when you arrive and we will bring the items directly to your vehicle. This will help to limit exposure to you as well as to our staff.
- Please refrain from coming into the hospital if you are ill or if you are aware that you may have recently been exposed to coronavirus unless you have a medical emergency with your pet. If you must come in, please call ahead to discuss so that we can develop a plan for you and your pet.
- Avoid contact with your pets if you are ill. Have a family member or friend with no symptoms care for your pets while you are sick. Even though there are no reports of pets becoming sick, it is still recommended that sick people limit contact with pets.
- The virus can be spread from contact with contaminated surfaces. At this time it appears that non-porous surfaced (e.g. counter surfaces, door handles) will transmit coronavirus more easily than porous surface (which includes pet fur).
- While in the waiting areas please try to maintain distance from other clientele. If you prefer to wait in your car we can contact you when ready to see your pet. Please try to limit the number of people coming in with your pet for evaluation.
- If you have any concerns please bring them to our attention and we will do our best to accommodate you. We can work with you to determine how best to meet the needs for your pets or yourselves.
The American Veterinary Medical Association (AVMA) is working closely with many agencies to monitor changes as they occur with coronavirus infection. They have provided up to date information with FAQs for Pet Owners. Please use the following link if you would like more information (posted 3/15/20 at 4:30pm)
https://www.avma.org/sites/default/files/2020-03/covid-19-faq-pet-owners_031520.pdf
Please do not hesitate to contact us via e-mail (westrussellah@wrahlv.com) or phone (702-477-0144) with any questions or concerns.
Best Regards,
Dr. Benson and the West Russell Animal Hospital team