We have answers to your burning questions!
Scroll down to get your common questions about West Russell Animal Hospital answered. If you have additional questions, our contact information is below! We look forward to answering all of your questions.
What do I do if my pet has an emergency after hours?
Emergencies can happen at any time. At West Russell Animal Hospital, we are committed to being available to you and your pets. We see emergencies during normal operating hours and treat each emergency as a top priority. Should an emergency occur after operating hours, please call Veterinary Emergency & Critical Care at (702) 262-7070. They are located at 8650 W. Tropicana Ave #104, Las Vegas, NV 89147.
Do I need to make an appointment?
Appointments are recommended to help us to see your pet in a timely manner. However, we understand that sometimes it is difficult to make an appointment so we also accept walk-ins. Please click here to read our new walk in policy.
What is the price for services?
Exam: $59 – Please call (702) 477-0144 to discuss additional pricing with one of our customer service representatives. Please note that any pricing given over the phone is subject to change based on examination findings.
What forms of payment do you accept?
We accept the following forms of payment:
- Local checks
- Debit and credit cards (Visa, Mastercard, and Discover only)
Do you take Care Credit?
Care Credit is not accepted at our hospital.
Can I make payments?
Payment is required in full at the time the services are provided.
What is pet insurance?
Pet insurance reimburses the owner after the pet has received care and the owner submits a claim to the insurance company. Our facility does not have in-house insurance plans, but we can help file claims once services have been paid in full. We do accept direct payment by Trupanion, and in most situations can have any payment by Trupanion prior to discharge. Take the time to research various pet policies before choosing the right one for your pet family. Please keep in mind that all insurance companies have a waiting period and do not cover pre-existing conditions. We recommend getting an insurance policy for your pet when they are young before any medical issues arise. Please speak with a staff member regarding any specific questions that you have.
What happens when my pet gets surgery?
Prior to surgery, it is important to fast your pet. Please take away all food and treats after 10 pm the night before the procedure, however, it is okay to leave water out. All pets need to be checked in no later than 9 am the day of the surgery. Please bring any current medications with your pet. If your pet is on insulin or has had complications with anesthesia in the past, please let us know before scheduling the appointment.
We proudly serve the pets Southwest Las Vegas and beyond.
It is our mission to partner with our clients to nurture and preserve the human-animal bond by providing compassionate, expert, and affordable veterinary care from your pet's first adventure throughout a long and healthy life.
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